How to Successfully Get Claims on Amazon Seller India? – Explained
Table of contents:
- What are Safe-T claims
- when to file a Safe-T claim
- What is the Eligibility to file a claim
- How to file a claim
- How much time does it take to approve a claim
- Conclusion
What are Safe-T claims?
Safe-T Claims on Amazon is Seller Assurance for E commerce Transactions. This is a program in which sellers can file a complaint for any fraud happened by buyers and Amazon can issue refunds in some cases to cover the loss beared by them.
When to file a Safe-T claim?
When your order is returned by the buyer and you notice that the order is tampered. You have received the wrong product in the packet or your product is damaged inside the box. This will not be considered as your mistake as either the buyer has done wrong or the courier partner has tampered the packet. You can be eligible to file a Safe-T claim but, You need to make sure that you have sent the right product and are not making any fake claim to get the profit. This can lead to account suspension and serious actions can be taken by Amazon.
What is the Eligibility to file a claim?
To get eligible and successfully file a complaint you need to keep a few things in mind. When you receive an order we suggest sellers to make a video while packing the product along with the shipping label clearly. It shows that you have packed the right product in perfect condition so that in future any dispute happens, you will be safe and have the proof on your end. Another thing is whenever you receive an order in return, always remember to make a video of unboxing the returned packet which includes the label attached on the packet. Keep in mind that order should be packed and must be shown in the video from all edges/sides. This will be proof that the seller has not done anything with the packet and buyer is the culprit.
NOTE: If you need any assistance and want things easy for you, @pinnaclesellerservices.com are the experts in handling such issues and guide sellers on complete E-commerce portal.
How to file a claim?
Amazon
- Amazon Seller Central Home Page> Orders> Manage Safe-T Claims
- Click on “File a New SAFE-T Claim” on Top Right Corner
- Enter Your Order Id for Which you want to get Claim.
- Fill all necessary details and submit your complaint.
How Much Time Does it Take to Approve a Claim?
You can file a complaint within 7 days for receiving the order return. Afterwards you will not be able to register any claim or be eligible for any refund by Amazon. After filing a Safe-T claim you have to wait for 72 hrs for approval. Once it gets Approved, Amazon will refund that amount in your same bank account. Also, if you check the portal it will show you “Granted” in front of the particular order Id.
Conclusion
After reading all the topics in detail you get to know that whenever you get a damage, tempered or fraud return you can raise a claim to cover up your loss within 7 days of receiving the return. You need to have all the proof along with you. Which includes a video of packing the product to the video of unboxing a packet of return. Your claim will be successfully filled and granted by Amazon within 72 hrs of raising a claim. If in case your claim does not get approved or the limit gets increased or face any issue while you raise a claim you may contact the experts @pinnaclesellerservices.com. They handle complete e-commerce accounts and guide sellers to tackle such problems.