Amazon Account Suspended. How Can I Get Back ?

Amazon is an ecommerce platform that allows you to grow your offline business as well. It allows you to earn great profits. Amazon has a certain set of rules and policies that both the seller and the vendor must go with in order to keep both parties secure. Amazon is very strict towards its policies because of this many Amazon sellers face account suspension.

It is a great loss to amazon seller account because it is a major risk to their reputation and revenue. IF your Amazon account suspended then it may leads to a decrease in sales or trust value among buyers. Don’t worry if you are unfortunately suspended from Amazon.

For this situation pinnacle’s Amazon account reinstatement service is there to get back your suspended account and flourished it with great sales and profit growth. Before proceeding let’s just understand what amazon reinstatement is and how to tackle it.

What is Amazon Seller Account Reinstatement?

Amazon Seller Account reinstatement is the plan of action to bring back your amazon suspended account and run it smoothly. Sending a great plan of action to Amazon is the first step in bringing back the suspended account. Before proceeding to the solution let’s dig into the causes why your amazon account suspended.

What are the Reasons for Amazon Seller Account Suspension?

Understanding the cause of the Amazon seller account suspension is crucial if you want to avoid having your account permanently deleted. Here are some reasons to prevent your account from suspension.

1. Selling Restricted Items

To maintain high quality inventory or product information on Amazon, it has prepared a list of some prohibited goods. It is quite obvious that a seller can’t look at each and every aspect of a prohibited item. Regardless of this, some of the restricted items are drugs, alcohol, motorbikes, animal products, currencies, certain brands of health and beauty products.  Your Amazon account may suspended by selling  these products.

2. Poor Seller Performance

When it comes to seller performance metrics, Amazon is very strict. If you do not process your orders on time or cancel most of the orders then you may get suspended.
Low customer reviews is also one of the reasons. Sellers must also adhere to Amazon’s product content policy. It should have a suitable title, product images, bullet points, back-end search terms, and a keyword-rich description.

Follow Amazon’s minimum targets below:
Defect rate per order < 1%
The pre-fulfillment cancel rate is 2.5%
The late shipment rate is 4%

3. Selling Pirated Items

Amazon only appreciates selling genuine products. Selling of pirated products is strictly prohibited. Amazon has zero tolerance for pirated products. Any seller found with selling pirate goods be suspended from amazon.
There is no point in selling counterfeit products on Amazon, as Amazon’s methods for detecting counterfeit products have consistently improved. If any seller is found to be doing so they will be the sole responsible of their account suspension.

4. Poor Customer Feedback

Customer feedback is important for Amazon Seller accounts to increase their sales or brand value. But sometimes it becomes the reason for the suspension of Amazon Seller accounts. Amazon values their customers’ feedback.
If a seller account is loaded with negative feedback then their account may lead to suspension. Therefore make sure that your product maintains good quality so you can save yourself from negative feedback.

5. Open new Amazon Account after suspension

Many sellers who have had Amazon  account suspended open new accounts right away to resolve the suspended one. Yet, Amazon will also suspend your second account if they find out you created it after your first account was suspended.

Do not open a new account after the amazon account suspended. Doing so reduces the chance of restarting the account is in danger.

6. Selling Second hand Items

Selling second hand items is a straight away violation of Amazon Policy. It comes under fraud and shows how fake your product or account is for Amazon buyers. Henceforth amazon directly suspends your account.

Tips to Amazon Seller account Reinstatement

Before proceeding to reinstate your account , you must be aware of that from what your account is suffering

Suspension: Suspension is if your account is blocked because of the violations of Amazon’s policies and guidelines.
Denial: When your appeal letter for account reinstatement is rejected. But you have another chance to send an appeal.
Banned: This situation occurs when you have lost all your appeals. There is no chance left to reinstate your Amazon seller account.

Let’s look at the plan of action you have to follow to reinstate a suspended account.

1. Find out the root cause why amazon account suspended

It is obvious that the suspension of your  amazon account is not a standalone event. You must have done something wrong so Amazon has suspended you. Your amazon account may only be suspended when you are not working according to their policies and guidelines.
Try to resolve the root cause of the suspension. Where you are lacking, then only you can do something to reinstate your account.

2. Performance Measures

Amazon keeps their customers at first preferences. They track seller performance metrics whether they are provided a better customer experience or not. Amazon has set some standards for sellers in providing customer experience. If your account fails to pass the standards, you may face account suspension.

Performance metrics includes, order defect rate, shipment process or order cancelation rate. To avoid account suspension you must take care of these terms. To improve your account performance it is important to maintain the high quality product or customer services.

3. Create a Plan of Action to appeal suspension

You have to write a formal appeal letter to Amazon for account reinstatement. This is the most important part in the process of amazon account reinstatement. You have to analyze the problem and then craft your plan of action. Your appeal letter should include the following points:

• It should include the main cause of the account suspension.
• What action are you going to take to solve the problem?
• What are your preventive measures for the future?

Clearly precise your answers and send it to the amazon support team for further reinstatement process.

4. Provides Supporting documents to appeal.

It is important to provide documents/evidence to support your appeal with a plan of action. It includes invoices, customer reviews ,receipt, shipping labels that proves commitments to Amazon policies and guidelines. Attempting to demonstrate that your clients are happy with your services.

Wrapping Up

You can reinstate your suspended Amazon account by keeping in mind these suggestions. For Amazon account reinstatement services you can also take help from pinnacle. We have a team of experts from the field who give their best shot to resolve the issue.

FAQ’s

1. How long does it take to reactivate Amazon seller account?
Ans. There is no specific time to reinstate your suspended account . Sometimes they can reactivate it within 24 hours.
Generally it takes 48 hours to respond to your Appeal. Typically, it can revive in 7 to 10 days in straightforward circumstances. For more complex situations it takes 30 days or more.

2. Is amazon suspending your seller account for too many returns?
If you return items to Amazon frequently, Amazon may suspend your account or permanently ban you.